Citizens today expect more transparent, accessible, and responsive services from the public sector. And those expectations are rising. Many governments have made efforts to improve service delivery through online portals or “one-stop shops” like centralized call centers, but find they are still unable to meet the public’s expectations.
Capability building is a critical part of any transformation program. In the case of citizen-satisfaction transformations, government leaders can use a citizen-centric approach to designing performance management and governance systems so they can continue to drive and sustain improvements. Oculin tech (BD) has been working in automation of citizen centric services in governement owned utilities and other services to ensure uninterrupted services, auto bill generation, online payment. We focus on the areas of Government to Citizen services to gain more efficiency and citizen satisfaction.
We bring our global partner with domain expertise to ensure we provide the best solution.