The level of seamless customer service may seem like a distant dream. But if telcos are going not just to survive but also to thrive amid today’s competitive disruption, it needs to become a reality in the not-too-distant future. Teleco are struggling with their thin margin voice and data services. Technology is helping Telcos to become more customer centric, innovative and agile. Customer Experience (CX) is opening the door of new revenue streams. Media industry business has changed dramatically. Most of the global companies are going for complete transformation staring their own eCommerce. Oculin tech is helping the communication and media industry for embarking into their transformation journey.